LG Introduces AI-Powered Proactive Customer Care Service to Europe

IFA 2019 will be the European launching pad for LG Electronics’ (LG) innovative AI-infused customer service solution, Proactive Customer Care. The service leverages the company’s advanced ThinQ AI to provide personalized support, alerting users to issues with their LG appliance and offering helpful tips and solutions to maximize performance and long product life. The service will initially support LG’s newest front-load washing machines and bottom-freezer refrigerators in France, Germany, Italy, Spain and the United Kingdom this year to be followed by other key markets in Europe in 2020.

Quash Problems Before They Occur

Using the latest in AI technology, LG Proactive Customer Care is designed to inform LG smart appliance owners of potential problems before they even occur. It can expedite technician visits, if needed, and offer guidance on how to keep LG’s products functioning optimally. Users can take advantage of the service by registering and connecting their appliances via the free LG ThinQ app.

LG Proactive Customer Care

LG’s innovative AI customer care solution covers everything from installation to maintenance, determining if the customer’s appliance has been installed and is operating correctly upon activation of the app. Customers are greeted with a newsletter upon activation and alerted if a problem is detected, with detailed instructions on how to resolve the issue. Designed to maximize customer satisfaction, LG Proactive Customer care is a one-stop service for all questions about the supported LG product.

For example, Proactive Customer Care continuously monitors the bottom-freezer refrigerator’s temperature and offers guidance on the best course of action if a fluxuation in temperature exceeding 3°C is detected. The service looks for issues that could potentially cause increases in energy usage and water consumption and provides corrective guidance to improve efficiency and save the money. Owners receive regular email reports detailing their appliance’s performance, notification history and current status with reminders for the best time to perform routine maintenance.

Visitors to IFA 2019 from September 6-11 can learn more about LG smart appliances with Proactive Customer Care in Hall 18 of Messe Berlin. Follow LG’s IFA activities on social media using #LGIFA2019.