{"id":10290,"date":"2019-09-07T22:41:39","date_gmt":"2019-09-07T14:41:39","guid":{"rendered":"https:\/\/nxtmag.tech\/?p=10290"},"modified":"2019-09-07T22:41:39","modified_gmt":"2019-09-07T14:41:39","slug":"lg-introduces-ai-powered-customer-care-service-to-europe","status":"publish","type":"post","link":"https:\/\/nxtmag.tech\/my\/2019\/09\/07\/lg-introduces-ai-powered-customer-care-service-to-europe\/","title":{"rendered":"LG Introduces AI-Powered Proactive Customer Care Service to Europe"},"content":{"rendered":"<p>IFA 2019 will be the European launching pad for LG Electronics\u2019 (LG) innovative AI-infused customer service solution, Proactive Customer Care. The service leverages the company\u2019s advanced ThinQ AI to provide personalized support, alerting users to issues with their LG appliance and offering helpful tips and solutions to maximize performance and long product life. The service will initially support LG\u2019s newest front-load washing machines and bottom-freezer refrigerators in France, Germany, Italy, Spain and the United Kingdom this year to be followed by other key markets in Europe in 2020.<\/p>\n<h3><strong>Quash Problems Before They Occur<\/strong><\/h3>\n<p>Using the latest in AI technology, LG Proactive Customer Care is designed to inform LG smart appliance owners of potential problems before they even occur. It can expedite technician visits, if needed, and offer guidance on how to keep LG\u2019s products functioning optimally. Users can take advantage of the service by registering and connecting their appliances via the free LG ThinQ app.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-10291\" src=\"https:\/\/nxtmag.tech\/wp-content\/uploads\/2019\/09\/LG-Proactive-Customer-Care-01.jpg\" alt=\"LG Proactive Customer Care\" width=\"900\" height=\"462\" srcset=\"https:\/\/nxtmag.tech\/wp-content\/uploads\/2019\/09\/LG-Proactive-Customer-Care-01.jpg 900w, https:\/\/nxtmag.tech\/wp-content\/uploads\/2019\/09\/LG-Proactive-Customer-Care-01-300x154.jpg 300w, https:\/\/nxtmag.tech\/wp-content\/uploads\/2019\/09\/LG-Proactive-Customer-Care-01-768x394.jpg 768w, https:\/\/nxtmag.tech\/wp-content\/uploads\/2019\/09\/LG-Proactive-Customer-Care-01-696x357.jpg 696w, https:\/\/nxtmag.tech\/wp-content\/uploads\/2019\/09\/LG-Proactive-Customer-Care-01-818x420.jpg 818w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/p>\n<p>LG\u2019s innovative AI customer care solution covers everything from installation to maintenance, determining if the customer\u2019s appliance has been installed and is operating correctly upon activation of the app. Customers are greeted with a newsletter upon activation and alerted if a problem is detected, with detailed instructions on how to resolve the issue. Designed to maximize customer satisfaction, LG Proactive Customer care is a one-stop service for all questions about the supported LG product.<\/p>\n<p>For example, Proactive Customer Care continuously monitors the bottom-freezer refrigerator\u2019s temperature and offers guidance on the best course of action if a fluxuation in temperature exceeding 3\u00b0C is detected. The service looks for issues that could potentially cause increases in energy usage and water consumption and provides corrective guidance to improve efficiency and save the money. Owners receive regular email reports detailing their appliance\u2019s performance, notification history and current status with reminders for the best time to perform routine maintenance.<\/p>\n<p>Visitors to IFA 2019 from September 6-11 can learn more about LG smart appliances with Proactive Customer Care in Hall 18 of Messe Berlin. Follow LG\u2019s IFA activities on social media using #LGIFA2019.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IFA 2019 will be the European launching pad for LG Electronics\u2019 (LG) innovative AI-infused customer service solution, Proactive Customer Care. The service leverages the company\u2019s advanced ThinQ AI to provide personalized support, alerting users to issues with their LG appliance and offering helpful tips and solutions to maximize performance and long product life. The service [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":10291,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sfsi_plus_gutenberg_text_before_share":"","sfsi_plus_gutenberg_show_text_before_share":"","sfsi_plus_gutenberg_icon_type":"","sfsi_plus_gutenberg_icon_alignemt":"","sfsi_plus_gutenburg_max_per_row":"","footnotes":""},"categories":[1],"tags":[],"class_list":{"0":"post-10290","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-uncategorized"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>LG Introduces AI-Powered Proactive Customer Care Service to Europe - NXT Malaysia<\/title>\n<meta name=\"description\" content=\"IFA 2019 will be the European launching pad for LG Electronics\u2019 (LG) innovative AI-infused customer service solution, Proactive Customer Care.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nxtmag.tech\/my\/2019\/09\/07\/lg-introduces-ai-powered-customer-care-service-to-europe\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:locale:alternate\" content=\"en_SG\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LG Introduces AI-Powered Proactive Customer Care Service to Europe - 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