Jabra is launching the Engage 50 – a professional digital corded headset that offers superior call quality for call centres.
Tailored for the Customer Service Professional
The Jabra Engage 50 features a unique 3-microphone system that filters out background noise and breathing sounds to improve call quality and customer satisfaction. The headset also supports stereo sound and super wideband audio quality for vibrant, lifelike conversations, while providing hearing protection for call centre agents.
The Jabra Engage 50 addresses the issue of interruptions that affect agents’ work focus. The multi-colour status lights on both earcups can be customised for the needs of the business, ensuring that a user is not interrupted in the middle of an important call. Jabra’s noise cancellation technology further blocks out ambient noise and improves agents’ ability to focus.
The headset features the Jabra Xpress software which offers indepth call analytics for businesses. For instance, background noise measurements give companies an indication of areas or time periods where noise is above a certain threshold. This allows business to make data-driven decisions to reduce noise and enhance employee productivity.
Users can also make use of the Jabra Engage Link, a call control accessory that allows them to adjust volume levels and mute, speed dial, answer and end calls, and update their status lights at the touch of a button. The headset also comes with the Jabra Direct software, which provides live on-screen guidance to users. For example, users are prompted to adjust the microphone boom arm if it’s not placed in an ideal position.
The Jabra Engage 50 headset is available in in Stereo or Mono versions, and is compatible with on-premises and cloud-based softphone platforms. It incorporates USB-C for easy connection to PC and mobile devices, with the option of USB-A connectivity as an accessory.
The Jabra Engage Link is available in USB-A & USB-C, UC(Unified Communications) or MS (Microsoft Skype for Business) versions.
The Jabra Engage 50 Stereo/Mono headsets, as well as the Jabra Engage Link, are available at selected authorised Jabra retailers.